Case Study: WCA Waste Corporation achieves major time savings and faster emergency and customer communication with DialMyCalls

How Necessity Led A Waste Management Company To A Better Communication System

Waste Corporation of America (WCA) is a decentralized waste-management company operating in 11 states with about 1,700 employees and 850 vehicles, prioritizing safety and customer service. WCA struggled to communicate quickly and consistently with thousands of employees and customers—one office manager, Denise Buckner, spent roughly 72 hours a month making 600–1,200 individual calls (rising to 3,000–7,000 after acquisitions), and mail was too slow for urgent situations like a snowstorm.

WCA implemented DialMyCalls to send automated voice and text broadcasts, using text‑to‑speech, contact groups, and delivery reporting so messages can be recorded or typed and sent to targeted lists in minutes. The solution saved several days of manual calling each month, improved emergency notifications and response, made it easy to track undelivered messages and update contacts, and streamlined customer and employee communication.

WCA Waste Corporation

Denise Buckner

Office Manager