Case Study: Sentry Management achieves 90% faster resident outreach with DialMyCalls

How DialMyCalls Helps This Organization Communicate With Residents Quickly and Clearly

Sentry Management, represented by Community Association Manager Katie Ciccotelli, oversees a 55+ community of about 1,400 residents where many don’t use computers. Communicating routine notices, volunteer opportunities, contract violations and urgent weather alerts was time-consuming—over 700 households had to be called individually—making fast, reliable outreach a major challenge.

Sentry adopted DialMyCalls, a user-friendly web and mobile system for prerecorded mass calls, voicemail delivery and analytics, allowing Ciccotelli to broadcast messages even when internet or power are down. The change cut her calling time by 90%, sped emergency notifications, improved reach and reporting, and freed staff time for resident services and future phone-based polls.

Sentry Management

Katie Ciccotelli

Community Association Manager