Case Study: The Service Companies achieves faster, more efficient staff communication with DialMyCalls

How DialMyCalls Helped A Staffing Company Save Time And Serve Better

The Service Companies (formerly Acrobat Outsourcing) is a multi-location staffing and services firm supporting more than 3,000 clients across the U.S. and Caribbean. They struggled with time-consuming manual outreach—calling and texting employees one-by-one and relying on email that many staff didn’t check—making it difficult to quickly staff large events or communicate last-minute changes.

By piloting and rolling out DialMyCalls, they now send voice broadcasts and texts to curated lists, assign location-based permissions, and deliver instant shift or event updates. The change dramatically sped up staffing communications, reduced the hours spent on manual calls, and freed employees to focus on improving client service and operational efficiency.

The Service Companies

Brigitte Tribble

Director of Operations