Case Study: Children's Hospital of The King's Daughters achieves a modern, patient-first website with Diagram and Umbraco CMS migration

CHKD boosts user engagement and grows priority-page traffic with Diagram

Children's Hospital of The King's Daughters (CHKD) faced significant challenges with an outdated Ektron CMS that led to a poor user experience, accessibility issues, and inefficient content management. To modernize its digital presence and better serve patient families, the pediatric hospital partnered with vendor Diagram for a comprehensive website transformation and CMS migration.

Diagram implemented a solution by migrating CHKD to the Umbraco CMS platform, which included a complete responsive redesign focused on accessibility and streamlined third-party integrations. The results for Diagram's client were measurable improvements, including increased user engagement, significant traffic growth to high-value pages, and overwhelmingly positive feedback on new tools like the provider finder and site search.

Children's Hospital of The King's Daughters (CHKD)