Case Study: YMCA of Greater Toronto achieves better reporting, less manual work with Diabsolut Boost Services

YMCA of Greater Toronto cuts manual data entry and boosts Salesforce reporting with Diabsolut

The YMCA of Greater Toronto's Employment and Community Services (YMCA E&C) faced operational inefficiencies in its Salesforce environment, which led to unreliable reporting, poor data quality, and manual processes. These challenges included missing data, difficulties tracking client touchpoints, and an inability to perform bulk updates. To address these issues, they partnered with the vendor Diabsolut and its Boost managed services.

Diabsolut implemented a solution focused on data remediation, reporting enablement, and process automation. This included fixing field population issues, creating new report types, and developing bulk upload capabilities. As a result, YMCA E&C staff now perform less manual data entry weekly and are self-sufficient in using the enhanced system. The organization has shifted from a reactive support model to proactively owning its Salesforce roadmap, with leadership now able to trust report accuracy for decision-making.

YMCA of Greater Toronto