Case Study: Quest achieves streamlined PSO operations with Diabsolut and Certinia PSA & Salesforce Experience Cloud

Quest streamlines billing and reduces project start times with Diabsolut

Quest, a software company experiencing rapid growth through acquisitions, faced challenges with inconsistent processes, inefficient legacy systems, and disjointed management of its large contractor workforce. To achieve clarity and continuity, they partnered with Diabsolut to implement Certinia PSA and Salesforce Experience Cloud, seeking to unify their operations and integrate multiple billing systems.

Diabsolut delivered a solution where Certinia PSA replaced disparate systems, streamlining billing through integrations with Oracle EBS and RevPro, while Salesforce Experience Cloud created a centralized portal for contractors. This implementation by Diabsolut resulted in reduced operational costs, faster project start times, and improved efficiency through automated workflows and standardized processes across the organization.

Quest