Case Study: Higher Ed Partners achieves scalable admissions efficiency with Diabsolut

Higher Ed Partners cuts application decision time from 3 days to 1 hour with Diabsolut

Higher Ed Partners (HEP), a UK-based organization that assists universities with online program recruitment and administration, faced challenges with a non-scalable legacy CRM system. This led to an inefficient application process, difficulties in securely segregating data for multiple universities, and slow agent response times. To address this, HEP partnered with vendor Diabsolut to implement a new solution, leveraging Salesforce Education Cloud and Experience Cloud.

Diabsolut delivered a scalable solution that streamlined the entire application process. The results were significant, including a reduction in application decision time from three days to just one hour. Agent capacity for handling leads increased by 260%, and overall processing times were cut by 40%. Furthermore, the new model was highly scalable, allowing HEP to expand support from one school at launch to six schools.

Higher Ed Partners