Case Study: GMP Energie achieves 29% faster travel times with Diabsolut and Salesforce Field Service

GMP Energie cuts travel time by 29% with Diabsolut

The customer, GMP Energie (formerly GazMétroPlus), a Quebec-based energy services provider, faced the challenge of replacing its outdated dispatching system. Their legacy platform had reached end-of-life and posed a significant risk to their 24/7 customer care operations. GMP Energie needed a new field service management solution that would ensure zero disruptions for end-users and improve operational efficiencies, all while preserving over 20 critical system interfaces. They partnered with vendor Diabsolut to implement a solution using Salesforce Field Service.

Diabsolut implemented a customized Salesforce Field Service solution that replicated the user experience of the old system to ensure a smooth transition with minimal downtime. The project was completed in just five months and delivered significant measurable results, including a 29% reduction in average travel time and an increase in the number of jobs completed per day. The vendor Diabsolut provided GMP Energie with a reliable and scalable platform that eliminated the risks of the legacy system and achieved a fast return on investment.

GMP Energie (formerly GazMétroPlus)