Case Study: a global enterprise software company scales consulting operations with Diabsolut and Certinia PS Cloud

Global Enterprise Software Company cuts admin time by 2 hours/week with Diabsolut

A global enterprise software company faced challenges scaling its professional services organization due to reliance on fragmented internal tools. These tools created administrative overhead, reduced visibility into projects and resources, and led to a majority of engagements exceeding their timelines. To support growth, the company partnered with Diabsolut to implement a modern professional services automation (PSA) platform.

Diabsolut implemented Certinia PS Cloud on the Salesforce Platform to create a centralized hub for services operations. The solution automated processes from opportunity to project, integrated with systems like Zuora, and provided real-time insights into key performance indicators. As a result, the company built a scalable foundation to support 2-3x growth, reduced weekly administrative time by approximately two hours, and established baseline KPIs including 55% billable utilization. Diabsolut received a perfect 5/5 customer satisfaction score for the implementation.