Case Study: Geisinger improves scheduling and client experience with Diabsolut and Salesforce Field Service

Geisinger improves scheduling and cuts errors with Diabsolut

Geisinger, a healthcare organization, faced challenges with its legacy field service system, which involved manual processes, outdated information, and a lack of scheduling optimization. They partnered with Diabsolut to implement Salesforce Field Service to replace the system and create a more efficient, modern solution for managing appointments.

Diabsolut implemented a customized Salesforce Field Service solution that included a new booking flow, territory mapping for scheduling, and integration with Microsoft Outlook. This provided Geisinger with real-time information access, automated processes, and online self-booking for clients. The results included improved efficiency, reduced costs, enhanced client satisfaction, and a more intuitive user experience for its representatives.

Geisinger