Case Study: Cogeco Connexion achieves a seamless, disruption-free field service rollout with Diabsolut and Salesforce Field Service

Cogeco Connexion onboarded 500+ technicians with Diabsolut and launched Salesforce Field Service with zero disruptions

Cogeco Connexion, a telecommunications provider in Québec and Ontario, faced a critical challenge when its existing workforce and mobile field service management solutions were reaching end-of-life. They needed a comprehensive replacement solution that was mobile, user-friendly for both English and French speakers, and capable of supporting their multi-province operations without causing any customer disruptions.

Diabsolut implemented Salesforce Field Service to replace the legacy systems. The solution successfully onboarded over 500 technicians and 90 capacity management team members with zero IT service tickets or customer disruptions on launch day. Diabsolut's expertise led to significantly increased routing efficiency, a transformed technician experience, and improved customer communication through automated notifications.

Cogeco Connexion