Case Study: Certinia achieves greater efficiency and profitability with Diabsolut's PSA transformation

Certinia boosts productivity 10% with Diabsolut

Certinia, a professional information, software, and services leader, faced challenges with its outdated ChangePoint PSA platform. The legacy system limited visibility and scalability, increasing administrative overhead with manual processes and reducing forecasting accuracy. To support its growing global business, Certinia required a modern, scalable PSA solution with seamless Salesforce integration and sought a trusted implementation partner, selecting Diabsolut for the project.

Diabsolut implemented the Certinia Professional Services Cloud (PSA), integrated with Salesforce. The solution streamlined workflows through automation and best practices. The results included a 10% productivity gain, a 1% increase in billable utilization, and a 5% margin improvement, delivering a $900K annual benefit and a 187% five-year ROI for Certinia.

Certinia