Case Study: a major Canadian utilities provider boosts dispatch efficiency and visibility with Diabsolut's Salesforce Field Service and Service Cloud

a major Canadian utilities provider generates schedules 60 days in advance with Diabsolut

A major Canadian utilities provider faced operational challenges as its legacy Oracle MWM system neared end-of-life. The non-mobile system hindered real-time data access, complicated scheduling for technicians, and could no longer support the company's growth. They partnered with Diabsolut to implement a new solution built on Salesforce Service Cloud to address these industry-specific needs.

Diabsolut implemented a customized Salesforce solution that integrated with the utility's existing systems, including its CMS. The new platform provided mobile access, automated scheduling, and real-time alerts for dispatchers and technicians. This resulted in the elimination of manual data syncing, faster appointment times, and improved operational visibility. The solution from Diabsolut positioned the utility for future growth through stronger capacity management and more efficient outsourcing processes.