Case Study: Henner boosts global customer service agility with Diabolocom

The Diabolocom solution meets all the requirements of Henner, one of the world’s leading personal insurance companies

The Henner Group, a global leader in personal insurance, faced the challenge of replacing its legacy system to ensure always-on, reliable customer service across its international operations. Needing a partner to manage phone numbers in multiple countries and provide a secure, scalable contact center platform, the company turned to the cloud-based solution from Diabolocom.

Diabolocom implemented its CCaaS platform, which provided HDS-certified hosting, international telecom operator services, and deep integration capabilities. The solution empowered 1,000 agents across nine countries, granting managers greater autonomy through real-time KPIs and streamlining operations. This partnership resulted in a more agile and efficient customer service environment, significantly reducing the internal workload for platform administration.

Henner Group

Vincent Nivot

Infrastructure Project Manager