Case Study: Solocal boosts customer loyalty and reduces churn with Diabolocom and Salesforce

Solocal Boosts Customer Loyalty with Diabolocom and Salesforce Collaboration

Solocal, a French digital marketing expert supporting local businesses, sought to optimize its customer relationship management and reduce churn. To meet this challenge, the company partnered with vendor Diabolocom, choosing its CCaaS solution which featured a native integration with Salesforce CRM.

By implementing Diabolocom’s automated call campaigns with answering machine detection and leveraging its deep Salesforce integration, Solocal transformed its operations. The vendor's solution delivered significant results, including a 20% increase in advisor productivity, an 80% reduction in response time, and a doubling of customer retention rates.

Solocal

Nicolas Chalaye

Head of CRM