Case Study: L’École Française improves reachability by 15 points with Diabolocom Mobile

L’École Française improves reachability by 15 points with Diabolocom

L’École Française, an online training provider, required a solution to improve the reachability of its 40-person sales team. Their challenges included missed calls when agents were out of the office, a lack of a unified sales journey across channels, and complicated mobile fleet management. To address this, they turned to vendor Diabolocom to implement its mobile solution.

Diabolocom provided a professional mobile plan via SIM or eSIM that integrated with its existing platform. The solution was deployed in just 10 days, activating 50 mobile numbers. This implementation led to an immediate 15-point increase in reachability, allowing agents to make and receive calls and SMS anywhere while maintaining full CRM integration and analytics. Diabolocom's solution provided a single point of contact for all telecom operations, simplifying management and improving overall service quality.

L’École Française