Case Study: Mister-Auto scales customer service across 20 countries with Diabolocom

How Mister-Auto transforms multi-center routing complexity into competitive advantage

Mister-Auto, a leading online auto parts retailer, faced significant operational complexity following a period of rapid international growth. After its acquisition, the company was managing 120 agents across multiple countries in 13 languages, which created visibility gaps and strained its customer service. To maintain service quality and support its expansion into 20 countries, Mister-Auto needed a robust contact center solution from a vendor like Diabolocom to centralize performance management and optimize call routing.

Diabolocom implemented its cloud contact center platform, which featured intelligent IVR and caller ID systems for efficient routing. Their flexible, usage-based pricing model was crucial, allowing Mister-Auto to scale cost-effectively across markets with varying call volumes. The solution provided unified performance dashboards and daily KPI tracking, enabling Mister-Auto to sustain a 25% annual growth rate while optimizing service quality across its entire international operation.

Mister-Auto

Audrey Daloz

Head of Customer Service