Case Study: Azureva Transforms Multichannel Customer Service with Diabolocom

How Azureva Manages 1,200 Calls and 600 Emails a Day with Diabolocom

Azureva, a provider of vacation village stays, was handling 1,200 calls and 600 emails daily. To support its growth, it sought to move from a reactive booking service to a proactive and personalized customer relationship strategy. Their challenge was integrating a flexible, omnichannel contact center solution with their existing proprietary CRM system.

Diabolocom’s cloud-based contact center solution was integrated directly into Azureva's in-house CRM, streamlining agent workflows with essential customer data. This allowed agents to handle interactions more efficiently and launch personalized outbound call campaigns. The partnership with Diabolocom enabled a seamless, 24-hour transition to full remote work during the COVID-19 crisis without interrupting customer service, ensuring business continuity and operational agility.

Azureva

Jean-Marie Gamez

Head of Customer Service