Case Study: Air Liquide simplifies customer support with Diabolocom

How Air Liquide Transformed Its Customer Experience with Diabolocom

Air Liquide, a global industrial gas and healthcare company, faced challenges in managing its fragmented customer service, which involved 18 different phone numbers for various inquiries. This complex system created confusion for their 4 million clients and inefficiencies for their teams. To address this, Air Liquide partnered with Diabolocom to implement its customer service solution, aiming to create a unified "One Number" point of contact.

Diabolocom provided a tailored telephony solution that consolidated all customer communication into a single number. This ensured high call quality, which was critical for emergency services, and was supported by dedicated, ongoing team collaboration. The result was a significantly simplified and more responsive customer journey. Following this success, Air Liquide is now working with Diabolocom to unify additional channels like email into an omnichannel platform for a seamless customer experience.

Air Liquide

Annabel Losson-Oleksow

Senior Customer Experience Manager