Case Study: DBF Automobiles reduces post-call time to 2 minutes with Diabolocom

DBF Automobiles Reduces Post-Call Time to 2 Minutes via Diabolocom’s Platform

DBF Automobiles, a dealership group specializing in Audi and Volkswagen, needed to overhaul its customer service operations. Their previous contact solution had integration issues and lacked the flexibility and security required for their growth. They sought a reliable, scalable platform that could integrate seamlessly with their CRM, leading them to partner with vendor Diabolocom and implement its cloud contact center platform.

The solution from Diabolocom provided a stable, user-friendly platform with deep CRM integration. This allowed customer profiles to pop up automatically, streamlining agent workflow. As a result, DBF Automobiles significantly reduced its average post-call processing time to just two minutes and achieved a 90% share of incoming calls, leading to greater efficiency and enhanced customer satisfaction.

DBF Automobiles