Case Study: Clark boosts conversion rates by 40% with Diabolocom

Clark Converts Leads Successfully through Diabolocom’s Integration with Salesforce

Clark, a digital insurance platform, faced the challenge of improving its sales team's efficiency and converting online leads into customers more effectively. To address this need for rapid, proactive customer engagement, Clark partnered with vendor Diabolocom to utilize its contact center as a service (CCaaS) solution, which features a native integration with Salesforce.

The solution involved using Diabolocom to automatically process new leads from web forms and immediately route them to sales agents for outbound calls, often within two minutes of submission. This Diabolocom integration fully automated the lead management process within Salesforce. The results were significant: a 90% increase in call volume, a 42% rise in appointment bookings, and a 40% boost in the conversion rate for closed deals, fueling the company's expansion.

Clark