Case Study: Bouygues Immobilier boosts call center productivity with Diabolocom and Salesforce integration

Bouygues Immobilier boosts call center productivity by 50% thanks to Diabolocom and Salesforce integration

Bouygues Immobilier, a leader in the French real estate sector, faced challenges in its call center operations. They required a solution for Salesforce integration, call recording, automatic lead management, and real-time performance tracking to improve productivity and customer service. They turned to vendor Diabolocom for its contact center solution to address these needs.

Diabolocom implemented its telephony-computer integration (CTI) platform, which seamlessly integrated with Salesforce to synchronize customer data and automate processes. The solution provided real-time dashboards and introduced omnichannel communications. As a result, Bouygues Immobilier boosted call center productivity by 50%, improved service quality by 10%, and subsequently won the "Best Customer Service 2024" award, all while effectively controlling costs.

Bouygues Immobilier

Olivier Flattet

Prospects Call Center Manager