Case Study: Baruti achieves double-digit performance gains with Diabolocom CCaaS

Baruti boosts productivity by 15% with Diabolocom

Baruti, a boutique business process outsourcing provider based in Kosovo, sought to modernize its contact center operations. Its existing tools lacked centralized control, adaptability, and efficient management for new projects. The company needed a scalable, modern platform that would provide configuration autonomy and act as a trusted partner. They turned to the vendor Diabolocom for its CCaaS solution.

By implementing Diabolocom's cloud contact center platform, Baruti gained significant agility, such as the ability to configure call scenarios and set up intelligent email routing without external support. The partnership produced substantial results, including an 11% increase in reachability, a 15% boost in productivity, and a 20-second reduction in average post-call handling time. Diabolocom provided a solution that delivered measurable performance gains and positioned Baruti for future AI-driven enhancements.

Baruti