Case Study: AssurOne streamlines 70,000+ monthly calls and improves service quality with Diabolocom

Assurone streamlines 70,000+ monthly calls with Diabolocom

AssurOne, a French insurtech company, faced challenges in managing a complex telephony environment with over 70,000 calls per month. Their operations were hindered by a fragmented ecosystem of five different providers, which made IVR management cumbersome and limited their visibility into call statistics. They needed a solution to streamline operations and improve service quality for policyholders, leading them to partner with Diabolocom for its all-in-one contact center solution.

By implementing Diabolocom's solution, AssurOne modernized its contact center, gaining greater autonomy to manage call flows and adapt IVRs. The deployment resulted in a smoother policyholder experience with more efficient call routing and the introduction of features like callbacks. The company also benefited from Diabolocom's customizable reporting for real-time operational supervision. The migration rationalized their phone lines from 400 to 300 and allowed for a return to optimal service levels immediately after go-live.

Assurone