Case Study: Corsica Ferries improves omnichannel customer relations with Diabolocom

A partnership for a better omnichannel customer relations

Corsica Ferries, a Franco-Italian shipping company, faced a challenge with inflexible management of its inbound and outbound customer calls and emails. To upgrade its omnichannel customer relationship management, the company reached out to Diabolocom for a solution that could provide greater adaptability.

By implementing the Diabolocom cloud contact center solution, Corsica Ferries gained improved tools for call and email management. The results included significantly better customer responsiveness, with a new process ensuring callbacks within 30 minutes if calls couldn't be handled immediately. Diabolocom also provided the flexibility to independently manage outbound call campaigns, streamlining the company's workflows and bringing them closer to their customers.

Corsica Ferries

Fabien Agostini

Head of Ports and Customer Relations