Case Study: Valley National Bank doubles loan processing volume and boosts accuracy and compliance with DH Corporation’s DecisionPro

Valley National Bank - Customer Case Study

Valley Bank, a $14 billion regional lender with nearly 200 branches, needed to replace an aging DOS-based loan decisioning system to manage high volumes of direct and indirect automobile loan applications, speed dealer turnarounds, and maintain regulatory compliance. They selected DH Corporation’s DecisionPro consumer credit application processing system to support growth and integrate point-of-sale channels.

DH Corporation implemented DecisionPro to provide automated workflow, real-time decisioning with Dealertrack, NADASM and Kelley Blue Book integrations, OFAC/compliance checks, adverse-action automation and dealer-performance reporting. DH Corporation’s solution enabled Valley Bank to return decisions in minutes, process thousands of applications weekly with few loan officers, and double loan volume in four-to-five years without adding staff while improving compliance and dealer oversight.

Valley Bank

Richard Seguine

Senior Vice President