Case Study: Republic Bank achieves 55% faster overnight processing and 99.5% uptime with DH Corporation's Phoenix System International

Partners in Success: How D+H Helps Republic Bank Gain Bottom Line Benefits

Republic Bank, a $7.3 billion (U.S.) banking group in Trinidad and Tobago, needed to automate manual processes, reduce processing time and improve customer service across branches and back‑office operations. To address these challenges the bank partnered with DH Corporation, deploying Phoenix System International (and related modules such as PhoenixXM middleware and the Phoenix System Teller module) to replace its legacy core and modernize branch and channel workflows.

DH Corporation optimized the Phoenix software, coordinated hardware upgrades, implemented voucherless teller lines and integrated front‑end systems with PhoenixXM, while also reducing database storage through an archive strip. The improvements cut daily overnight processing time by 55% and monthly processing time by up to 70%, raised uptime to over 99.5%, reduced branch staffing needs by 15 FTEs, and shrank storage requirements from 368GB to 220GB — delivering faster, more reliable service and lower operating costs.

Republic Bank

Anthony Wong

General Manager Information Technology Management