Case Study: Crown Agents Bank scales payments capacity and cuts costs with DH Corporation's fully-hosted SWIFT Service Bureau

Moving to Fully-Hosted Swift Connectivity to Deliver Wide-Ranging Benefits in Global Payments

Crown Agents Bank, a U.K.-based wholesale bank serving emerging markets, faced a rapid expansion in payments volumes (which doubled from about 500 to 1,000 per week) and needed to cut costs and increase operational efficiency. To replace its decade-old on‑premise SWIFT Alliance Access setup, the bank selected DH Corporation’s fully‑hosted SWIFT Service Bureau messaging solution to handle higher volumes, reduce infrastructure overhead and simplify back‑office operations.

DH Corporation implemented its hosted messaging service with a smooth 3–4 week switchover and a six‑month parallel run for template migration, delivering immediate benefits: higher throughput at lower cost, elimination of daily server and maintenance tasks, removal of a separate disaster‑recovery server, and reduced user training. The migration freed around 10 hours per week of operator time, improved message tracking and reporting, and produced zero business disruption—outcomes Crown Agents Bank attributes directly to DH Corporation’s solution.

Crown Agents Bank

Grant Murray

VP IT Technical Operations