Case Study: First Financial Bank achieves 50% faster account openings and a true sales culture with DH Corporation's Encore

First Financial Bank Improves Efficiency and Adopts a True Sales Culture Using Encore®

First Financial Bank, a $2.9B, 72-branch community bank, faced the imminent sunset of its teller and account-servicing system and wanted to move from a transactional model to a consultative, sales-driven branch culture. With only nine months to replace the legacy platform, the bank chose DH Corporation’s Encore solution to deliver a more automated, customizable branch experience and tighter integration with its existing DH products.

DH Corporation implemented Encore across all 72 locations using a train‑the‑trainer rollout and integrations with tools like LaserPro, DecisionPro, uOpen and Touché Analyzer. The one‑step account opening cut processing time in half (from a two‑step, ~45‑minute process), teller line capture now finds and corrects about 80% of errors while the customer is still present, and electronic workflows eliminated courier delays and costs—yielding faster service, better tracking and data‑driven staffing decisions.

First Financial Bank

Dana Corthum

Branch Operations Officer