Case Study: Southport Bank achieves streamlined commercial lending and reduced errors with DH Corporation's CreditQuest and LaserPro

D+H partners with Southport Bank to Reduce Rekeying and Deliver Smarter Lending Decisions Faster

Southport Bank, a $270 million community bank in Kenosha, Wisconsin, faced a highly manual commercial lending process that relied on Word documents and duplicate data entry, creating wasted effort, delays and avoidable errors. To modernize lending workflow, Southport Bank selected DH Corporation’s CreditQuest solution integrated with LaserPro for document preparation and core updates.

DH Corporation implemented CreditQuest integrated with LaserPro to automate credit memos, document prep, relationship management, financial analysis and core updates, enabling centralized back-office operations. The integration shaved roughly 1–2 minutes per transaction and another 1–2 minutes per credit memo—about two hours saved per month (24 hours/year) for ~30 commercial loans monthly—reduced error rates by at least 5%, allowed the bank to maintain service levels without replacing a departed analyst, and sped up customer turnaround for urgent closings.

Southport Bank

Mari Suokko

Credit Analyst