Case Study: Baker Boyer National Bank achieves improved accuracy and efficiency with DH Corporation's CreditQuest

CreditQuest® Improves Accuracy and Efficiency at Baker Boyer Bank

Baker Boyer National Bank, Washington’s oldest independent bank, faced inconsistent commercial credit analysis, decentralized credit files stored on individual computers, and time-consuming manual reporting across its nine branches. Seeking a comprehensive credit-management solution for approval processing, financial analysis and portfolio management, Baker Boyer selected DH Corporation’s CreditQuest to centralize and standardize its commercial lending processes.

DH Corporation implemented CreditQuest to unify origination, underwriting, documentation and portfolio reporting, creating secure electronic credit files accessible to authorized staff. As a result, bank examinations now complete in one‑eighth the previous time, monthly report preparation dropped from 2–3 weeks to 1–2 hours (saving about 25 staff hours per week and a 97% reduction in prep time), data quality improved through automated validation and coding fixes, and overall efficiency, accuracy and paper usage were significantly reduced.

Baker Boyer National Bank

Gerianne Graham

Vice President of Lending Operations