Case Study: CoastHills Credit Union achieves an efficient, error-reducing "infinity circle" commercial lending workflow with DH Corporation (LaserPro & CreditQuest)

Credit Union Creates an Efficient, Circular Commercial Lending Workflow with LaserPro® and CreditQuest®

CoastHills Credit Union, a $750 million asset institution based in Lompoc, CA, needed to scale its commercial lending while maintaining compliance and efficiency—its third-party CUSO could no longer keep up. To address that challenge, CoastHills selected DH Corporation’s LaserPro and CreditQuest solutions to support SBA requirements, automate document generation, and tighten underwriting and workflow controls.

DH Corporation implemented an integrated CreditQuest-to-LaserPro workflow—CreditQuest Financial Analyzer starts the process, updates core data and tickler reminders, then pushes borrower and collateral data into LaserPro for compliant document creation and loan booking. The result was a seamless “infinity circle” that reduced errors, saved time, improved compliance, and helped CoastHills grow its commercial portfolio to about $60 million while operating with a lean team (two full-time underwriters and three processors), demonstrating clear operational and measurable impact.

CoastHills Credit Union

Robert Covarrubias

Vice President