Case Study: Commerce Bank achieves 400%+ increase in loan outstandings without adding staff with DH Corporation's DecisionPro

By Implementing DecisionPro™, Bank Increases Loan Outstandings by More than 400% without Adding Staff

Commerce Bank, a $1.9 billion, 17-branch bank in Worcester, MA, faced a fragmented consumer lending process with redundant manual entry and no reliable origination reporting. As a long‑time customer of DH Corporation, Commerce Bank selected DH Corporation’s DecisionPro (integrated with LaserPro and DealerTrack) to automate and consolidate its end‑to‑end lending workflow.

DH Corporation implemented DecisionPro to deliver centralized decisioning, automated workflows, instant disclosures, and robust reporting, with closed loans flowing into LaserPro and the core system. The solution enabled faster indirect lending and high‑volume programs (like Mass Save) and supported online applications via uOpen; as a result, Commerce Bank grew loan outstandings from $10M to $58M (more than a 400% increase) while maintaining the same four‑person consumer lending staff.

Commerce Bank

Mark Georgeson

Vice President, IT Project Manager