Case Study: National Penn Bank achieves scalable, efficient lending—absorbs 30% more volume without adding staff with DH Corporation's DecisionPro and LaserPro

Bank Streamlines Retail Lending, Gains Capabilities and Increases Productivity with DecisionPro™ and LaserPro®

National Penn Bank, a $9 billion community bank based in Boyertown, Pennsylvania, had outgrown its legacy loan origination systems during a merger that expanded its footprint and complexity. The combined institution needed a scalable, multi‑brand solution to support direct and indirect lending, more sophisticated underwriting, and better integration with online applications — requirements it addressed by selecting DecisionPro and LaserPro from DH Corporation.

DH Corporation implemented DecisionPro and LaserPro in a flawless dual conversion over six months, integrating online loan applications, automated workflows and underwriting work queues, and flexible document generation and compliance tools. The solution let National Penn cross‑train staff and absorb a 30% spike in indirect volume without adding headcount, increased loans per underwriter by 27% and raised centralized closing productivity per person by 50%, while improving compliance and scalability.

National Penn Bank

Bill Vitalos

Executive Vice President, Retail Lending