Case Study: Union Savings Bank achieves streamlined, auditable commercial lending with DH Corporation's CreditQuest and LaserPro

Bank Streamlines Its Commercial Lending Process with CreditQuest® and LaserPro®

Union Savings Bank, a $2.5 billion mutual bank headquartered in Danbury, CT, faced fragmented, spreadsheet-based credit risk management that made underwriting, financial spreading and reporting difficult to track and audit. To replace the manual, error-prone process it selected DH Corporation’s CreditQuest and LaserPro to provide a cohesive, auditable commercial lending solution.

DH Corporation implemented CreditQuest across underwriting, financial spreads and portfolio reporting, integrating it with LaserPro for automated documentation and a phased rollout to ease adoption. The integrated solution eliminated separate spreadsheets and rekeying, improved data integrity and auditor visibility, and boosted productivity—saving roughly 15–25 minutes per loan—while DH Corporation’s support helped ensure a smooth, customizable deployment.

Union Savings Bank

Edward Oder

Assistant Vice President