Case Study: Mid Penn Bank achieves 40% more loan applications with DH Corporation's uOpen and DecisionPro

Bank Increases Loan Applications by 40 Percent Using uOpen™ and DecisionPro™

Mid Penn Bank, a $736 million community bank in Millersburg, PA, faced a stagnant online loan process: customers completed a static emailed form that required branches to rekey information, produced incomplete submissions, and created inefficiencies for underwriters. To modernize and streamline lending, Mid Penn Bank turned to DH Corporation and its uOpen™ and DecisionPro™ solutions.

DH Corporation implemented uOpen integrated with DecisionPro (with document production via LaserPro) to deliver a dynamic, guided online application that routes submissions directly into DecisionPro, pulls credit reports, and enables automated decisions or quick staff review. The solution eliminated rekeying and reduced errors, supported loan volume growth without adding underwriters, improved turnaround and customer experience, and drove a 40% increase in online loan applications.

Mid Penn Bank

Maggie Steinour

Vice President, Loan Operations Manager