DG1
6 Case Studies
Case Study: Osteria Resega achieves digital transformation and streamlined operations with DG1
A DG1 Case Study
Osteria Resega - Customer Case Study
Osteria Resega, a small traditional Italian restaurant in Lugano, Switzerland, faced the challenge of adapting from word-of-mouth and print advertising to the digital age without the time, money or technical know‑how to manage it. The owner, Jaky, wanted at minimum a clean website with reservation capabilities but was overwhelmed by the many digital options — until he tried the DG1 platform, which offered an easy onboarding, no long-term contracts and tools like a website, booking platform and mobile app.
DG1 implemented an integrated solution (website, reservation system and mobile app) that allowed Osteria Resega to take online bookings, communicate directly with customers and collect customer data from the booking platform. As a result, the restaurant gained better visibility, streamlined reservations, improved customer engagement through the DG1 mobile app, and actionable audience insights that help Jaky make stronger business decisions — a transformation he says he can’t imagine operating without.
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