Case Study: Vestas improves troubleshooting efficiency with Dezide

Vestas captures global knowledge in intelligent software from Dezide

Vestas, a global leader in wind turbine manufacturing with over 56,000 turbines in operation, faced the challenge of capturing and structuring the vast knowledge of its 5000 field service engineers to improve troubleshooting efficiency. To ensure optimal performance for its customers, Vestas turned to vendor Dezide and its intelligent AI troubleshooting software to automate and organize its global expertise.

The solution implemented by Dezide utilized a patented algorithm that suggests corrective actions by analyzing causes, probabilities, time, and cost. This system dynamically adapts based on continuous feedback from engineers, allowing Vestas to capture collective knowledge and distribute best practices globally. As a result, engineers are now better prepared for first-time fixes, and Vestas has measured improvements in troubleshooting efficiency of up to 60%.

Vestas

Lars Hammer

Chief Executive Officer