Case Study: Atlas Copco achieves 81% faster onboarding with Dezide

How we helped Atlas Copco Compressor Technique better transfer skills to new generations of field technicians

Atlas Copco's Compressor Technique Service Division faced a significant challenge in efficiently troubleshooting its complex and ever-growing range of air compressors. With information scattered and difficult to access, technicians spent up to 30% of their time searching for knowledge, which hindered their first-time fix rates and the onboarding process for new technicians. To address this, the company turned to Dezide for its AI-powered troubleshooting solution.

By implementing Dezide's guided AI and expert knowledge capture platform, Atlas Copco centralized its collective technical intelligence. This solution provided step-by-step diagnostic guidance, enabling technicians of all skill levels to resolve issues more accurately. As a result, Dezide helped Atlas Copco achieve an 81% faster onboarding time for new technicians, boosted first-time fix rates, and significantly improved overall troubleshooting speed and customer satisfaction.

Atlas Copco