Case Study: a Fortune 100 retailer improves depalletizing throughput and safety with Dexterity's Physical AI

a fortune 100 retailer boosts depalletizing throughput and reduces injuries with Dexterity

A fortune 100 retailer faced the challenge of depalletizing millions of unique items within its massive distribution network. This process was characterized by near-infinite box variation, high throughput requirements, and a high risk of worker injury from repetitive heavy lifting, which legacy automation systems could not handle. To address this, the retailer turned to Dexterity for its Physical AI-powered solution.

Dexterity deployed its Physical AI for depalletizing operations, which uses advanced perception, force control, and real-time AI planning to handle mixed pallets of different sizes, weights, and orientations at production speed. This solution provided the retailer with consistent throughput across shifts and reduced injuries in that area of the warehouse. The AI system from Dexterity adapts to new SKUs without reprogramming, creating a compounding advantage for early adopters of this technology.