Case Study: Spintly improves issue resolution and customer experience with DevRev

Spintly uses DevRev to bridge the gap between developers and end-users

Spintly, a cloud-based access control company, struggled with disconnected tools including a sales CRM and ticketing software, which made it difficult to route and prioritize customer problems for their developers. This challenge created inefficiencies and a frustrating experience for both the company and its customers as they searched for an all-in-one solution.

DevRev provided a product-centric platform that unified these systems. The solution enabled Spintly to visually define their product and automatically route issues to the correct developer, eliminating manual assignment. By using DevRev, developers could prioritize fixes more efficiently, which significantly improved resolution speed and enhanced the overall customer experience.

Spintly

Rohin Parkar

Chief Executive Officer