Case Study: Spintly bridges developers and end-users with DevRev

Spintly streamlines support with DevRev for 51-100 employees

Spintly, a wireless cloud-based access control company, faced a challenge in conveying and prioritizing customer issues for its developers. Despite trying various tools like sales CRM and ticketing software, the company struggled with a fragmented system that hindered efficient issue resolution. This pain point led them to seek a solution from the vendor DevRev.

DevRev provided a product-centric solution that allowed Spintly to define its product in detail and connect tickets directly to specific components. This automatically routed issues to the correct developer without manual assignment. As a result, Spintly consolidated all customer conversations and issues into one location, which led to quicker resolution times and a significantly enhanced customer experience.

Spintly