Case Study: Shipsy achieves faster, smarter logistics support with DevRev

Shipsy streamlines logistics with real-time in-app support

Shipsy, a logistics and supply chain company, sought to enhance its fragmented customer support system which relied on email and Jira. The challenge was to integrate these siloed channels, gather better user context, and improve collaboration between support and product teams to create a more seamless experience for its users.

By implementing DevRev's platform, which includes the PLuG in-app chat and Conversational AI, Shipsy connected its data sources to power self-service resolution and automate ticket creation. This solution from DevRev led to a reduction in resolution time, increased customer-driven feature implementations, and eliminated manual work, greatly improving customer satisfaction and cross-team collaboration.

Shipsy

Dhruv Agrawal

Co Founder, Chief Operating Officer