Case Study: Goodmeetings reduces ticket resolution time with DevRev

Goodmeetings uses PLuG to reduce ticket resolution time

Goodmeetings, a rapidly growing AI and analytics company, faced significant inefficiencies due to a stack of disconnected tools. This led to daily data mismatches and wasted time, making it difficult for their team to effectively convey and prioritize customer issues for their developers. Their search for a solution ended when they implemented DevRev.

By adopting the DevRev platform, Goodmeetings unified its operations, customer success, sales, and developer teams. The solution integrated tools like Slack and featured the DevRev PLuG widget for live chat, which dramatically improved efficiency. The result was a reduction in ticket resolution time, faster customer responses, and an overall improvement in the customer experience without any change to their personnel.

Goodmeetings

Alok Mishra

Co-founder and CTO