Case Study: Bolt achieves faster support and product delivery with DevRev

From Legacy to Leading-Edge Bolt’s Support Overhaul with DevRev

Bolt, an e-commerce company providing payment solutions, faced challenges with fragmented support systems that couldn't scale with their rapid growth. This led to inefficient workflows, isolated teams, and difficulty providing consistent support to their merchants and shoppers. They turned to the vendor DevRev for a unified platform to address these issues.

DevRev implemented a solution that connected Bolt's support, product, and engineering teams on a single platform. Key features included AI-powered agents, an enterprise-wide search through Memory, and the PLuG widget for in-website support. The results for Bolt were significant, including a 40% faster ticket resolution, a 35% faster product delivery cycle, and a 25% increase in customer retention, demonstrating the measurable impact of DevRev's platform.

Bolt

Elec Boothe

Senior Manager