Case Study: FOSSA achieves faster support resolution with DevRev

FOSSA cuts support resolution time by 57% with DevRev

FOSSA, a provider of automated open source license compliance and vulnerability management solutions, faced operational inefficiencies due to disconnected support, engineering, and customer success tools. This fragmentation led to manual updates, siloed data, and rising costs, making it difficult to prioritize issues and deliver proactive support. To address this challenge, FOSSA adopted the DevRev platform.

By implementing DevRev, FOSSA unified its operations on a single, AI-native platform. The solution involved migrating over 10,000 tickets from Zendesk, establishing a bidirectional sync with Jira, and deploying AI-powered sentiment analysis and automation. This resulted in a 40% reduction in support-related headcount costs and a 57% faster resolution time, transforming their customer support into a connected and efficient experience.

FOSSA