Case Study: BILL saves $5M and improves customer experience with DevRev's AI platform

Bill saves $5M with DevRev’s AI platform

The customer, BILL, partnered with the vendor DevRev to implement its AI platform, Computer, to improve customer experience and achieve self-service rate goals for handling a high volume of customer inquiries.

DevRev's solution deeply integrated with Salesforce to deploy an AI agent that provided instant answers and intelligently triaged requests. This resulted in BILL exceeding its 30% answer rate goal within six months and achieving over $5M in internal savings, while also allowing human agents to focus on more complex scenarios.

Bill