Case Study: Anand Rathi Digital Wealth cuts support turnaround time by 60% with DevRev

AR Digital Wealth cuts support TAT by 60% with faster issue solving

Anand Rathi Digital Wealth, a fintech company, struggled with user drop-offs in its mobile app's onboarding process. Without detailed user interaction data, their teams found it difficult to identify and troubleshoot issues, leading to delayed resolutions. They turned to DevRev for a solution.

Using DevRev's AI-powered session replay and anomaly detection, teams could visualize user journeys and replicate errors. This enabled cross-functional collaboration and faster issue resolution. DevRev helped the company achieve a 60% reduction in support turnaround time and created a more intuitive user experience.

Anand Rathi Digital Wealth

Kuntal Modi

Product Manager