Case Study: City of Copenhagen improves user experience and reduces support costs with Devoteam and ServiceNow

Unlocking value through UX with The City of Copenhagen and ServiceNow

The City of Copenhagen, a major Danish employer with over 45,000 employees, faced the challenge of streamlining its complex HR processes across its many administrations. After a previous ServiceNow implementation with Devoteam, the city sought to prioritize user experience and UX design to boost employee satisfaction and revamp their existing platform.

Devoteam experts designed a new HR ServiceNow portal by focusing on employees' needs, making it more intuitive and easier to use. This solution led to higher user satisfaction, increased adoption, and a reduction in operational costs. The project paid for itself in less than two years.

City of Copenhagen

Susanne Nina Hansen

Head of Automation & Development