Case Study: a UK FinTech Company boosts efficiency with Devoteam

UK FinTech Company cuts Service Request fulfillment time by 95% with Devoteam

The UK FinTech company, a leading financial services organization, faced costly delays as many of its service requests, changes, and incidents were fulfilled through unreviewed manual processes. To increase efficiency and begin its digital transformation, the company enlisted Devoteam to create and prove a transformation template by executing on three initial internal use cases.

Devoteam utilized ServiceNow, Microsoft PowerApps, and other API integrations to establish a streamlined approach, reducing fulfillment time from weeks to minutes. They created modular, reusable solutions and fostered a citizen developer culture through training. As a result, Devoteam demonstrated a 95% reduction in service request fulfillment time, reduced operating costs through consolidated toolsets, and provided the company with a modern, repeatable template for its ongoing transformation journey.